{"id":337,"date":"2022-05-31T01:04:14","date_gmt":"2022-05-31T01:04:14","guid":{"rendered":"https:\/\/bgnfurniture.com\/?page_id=337"},"modified":"2022-06-17T11:31:04","modified_gmt":"2022-06-17T04:31:04","slug":"chinh-sach-doi-tra-hang","status":"publish","type":"page","link":"https:\/\/bgnfurniture.com\/en\/chinh-sach-doi-tra-hang\/","title":{"rendered":"Return Policy"},"content":{"rendered":"

RETURN POLICY<\/strong><\/span><\/p>\n

I. For products have not been used<\/strong><\/span><\/p>\n

\u2013 Customers can change to a different model if the product has not been used and has been reviewed and confirmed by bgn.vn's sales\/warranty team.<\/span><\/p>\n

-\tThe value of the new exchange product must be equal to or greater than the value of the previous product.<\/span><\/p>\n

-\tTime of application:<\/span><\/p>\n\n\n\n\n
PRODUCTS<\/strong><\/span><\/td>\nTIME<\/strong><\/span><\/td>\n<\/tr>\n
\u00a0All products on website bgn.vn<\/strong><\/span><\/td>\nFrom the time of receiving the order, customers in the HCMC area can exchange within 01 day; customers outside the HCMC area exchange within 03 days<\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

II. CONDITIONS FOR ACCEPTING THE RETURN POLICY<\/strong><\/span><\/p>\n

Customers can exchange new products of the same type if the previous product has an irreversible problem (due to a manufacturer's technical fault). Defective products may only be returned after technical confirmation and compliance with the following conditions:<\/span><\/p>\n

- Purchased at bgn.vn products can be identified (based on purchase invoice and product identification logo)<\/span><\/p>\n

- bgn.vn specialists certify that the products have the technical fault.<\/span><\/p>\n

-\tThe products received are not faulty in any manner (scratched, dented, yellowed, broken ...).<\/span><\/p>\n

-\tAll accessories and gifts must be attached to returned products.<\/span><\/p>\n

-\tReturned goods must include complete packing, foam, etc (except glued paper, plastic paper, etc).<\/span><\/p>\n

-\tAll associated documentation (VAT invoice, Warranty card, Manual, Brochure\/Catalog...) must be returned with the products.<\/span><\/p>\n

bgn.vn will exchange products for customers but will not refund shipping\/delivery expenses (if any) until the following conditions are satisfied:<\/span><\/p>\n

-\tIncorrect type and model code as ordered<\/span><\/p>\n

-\tInadequate amount, insufficient sets\/information as in the original order<\/span><\/p>\n

-\tUnsatisfactory quality, such as unusable, objective equipment fault within the supplier's or manufacturer's warranty, etc.<\/span><\/p>\n

III. RETURN DENIED IN THE FOLLOWING CASES:<\/strong><\/span><\/p>\n

-\tCustomers want to change the model but do not inform bgn.vn ahead of time.<\/span><\/p>\n

-\tCustomers inappropriately assemble and misuse items, resulting in product damage.<\/span><\/p>\n

-\tCustomers do not meet the conditions for receiving the warranty (for example, do not send the warranty card to the right place within the specified time).<\/span><\/p>\n

-\tCustomers cause damage to the external of the product, such as the package being torn, peeled, damaged, etc.<\/span><\/p>\n

-\tProducts have been signed to meet \u201cquality requirements,\u201d but customers want to return the products due to faults in appearance (scratches, dents, yellowing, broken tanks, etc).<\/span><\/p>\n

IV. HANDLING THE EXCHANGE PROCEDURE:<\/strong><\/span><\/p>\n

-\tBgn.vn customers can get in touch with the company by calling this number: 093 12345 75. In accordance with the rules stated on bgn.vn, the exchange will take place after we have received the Certificate of Condition detailing the content of the damaged items caused by technical mistakes that cannot be corrected promptly.<\/span><\/p>\n

-\tThe process of exchange or return procedures is carried out within seven (seven) days of the date on which the company receives all of the information and documents that are required from the client in accordance with the regulations.<\/span><\/p>\n

-\tPlease contact Customer Service directly for more support:\u00a0093 12345 75<\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"

CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG I.S\u1ea2N PH\u1ea8M CH\u01afA QUA S\u1eec D\u1ee4NG: \u2013 Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ed5i s\u1ea3n ph\u1ea9m sang ki\u1ec3u kh\u00e1c n\u1ebfu s\u1ea3n ph\u1ea9m ch\u01b0a qua s\u1eed d\u1ee5ng v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c ki\u1ec3m tra v\u00e0 x\u00e1c nh\u1eadn b\u1edfi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng\/b\u1ea3o h\u00e0nh c\u1ee7a bgn.vn \u2013 S\u1ea3n ph\u1ea9m m\u1edbi ph\u1ea3i c\u00f3 gi\u00e1 tr\u1ecb b\u1eb1ng ho\u1eb7c cao […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-337","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bgnfurniture.com\/en\/wp-json\/wp\/v2\/pages\/337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bgnfurniture.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bgnfurniture.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bgnfurniture.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bgnfurniture.com\/en\/wp-json\/wp\/v2\/comments?post=337"}],"version-history":[{"count":6,"href":"https:\/\/bgnfurniture.com\/en\/wp-json\/wp\/v2\/pages\/337\/revisions"}],"predecessor-version":[{"id":1451,"href":"https:\/\/bgnfurniture.com\/en\/wp-json\/wp\/v2\/pages\/337\/revisions\/1451"}],"wp:attachment":[{"href":"https:\/\/bgnfurniture.com\/en\/wp-json\/wp\/v2\/media?parent=337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}